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It goes against our guidelines to offer incentives for reviews. We also ensure all reviews are published without moderation. Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim. How those businesses take care of those complaints is what separates good businesses from the rest. I called asking to cancel a police of a car, for 3 times I asked them if everything was ok and my card will not be charged, but my card was charged.
"Complaints Unresolved" tells how many complaints consumers have filed about the company on Scambook. "Unresolved Reported Damages"shows how much money has been lost by all of users who filed complaints against the company. I have called numerous times to have my garbage disposal fixed. I waited each time almost an hour on the phone either to be disconnected or several actually getting through. I was given the name of a plumber that would be out.
third world experience
I had a lot of concerns after reading all those negative reviews. I called customer service (and I talked to the same person who signed me up with Stanley!). I had no waiting time, and he walked me through the policy and answered all my questions. I have a much better understanding now, and I feel confident that Stanley was the right choice.
Just bought a coverage for kitchen appliances. I tried to contact customer service about unclear details in agreement. I cancelled the coverage same day after reading multiple complains. Will see how many years it will take to get my money back. Unfortunately Customers rarely put in reviews when they are happy.
THIS IS A BAD COMPANY NO RESPONSE
I asked them about canceling my policy and was told I needed to speak to a cancelation specialist. Reviews for Stanley Warranty, also known as Stanley Safe Club, here on HomeWarrantyReviews.com are almost entirely negative. The reviews reflect an apparent trend of the company not honoring its promises to customers or contractors who performed repairs on its behalf. Many of the worst reviews mention repair contractors pursuing payments from the homeowners after Stanley Warranty failed to fulfill its duty to make those payments in a timely manner. We maintain complete transparency with the readers on our website. The company rankings on our site are independent of any marketing relationships that we may hold with a home warranty company.
Luckily i had the manager's email and contacted him and got immediate assistance. It is difficult to navigate back to a page you want to revisit. As a consumer I like to speak with a customer service representative that knows what they are doing. I would like to hear more confidence coming from the customer service department. A good customer service department contact should not evoke stress. It could save you many times the repair costs of your vehicle.
Charged for service before signing contract
I have been trying to file a claim since September 14th. The Gold service never received the information from Stanley and I have been calling back and forward almost a month because I have a broken down car that I have no coverage to pay for the service. I have been speaking to several customer service as well as the supervisor. I call in yesterday left a message with a Victoria about issue she advised I would get a call back from Trevor but 24 hours later still no call!! I am currently contacting the BBB in NJ filing a complaint. Perhaps the most insulting element of this story is that Stanley Warranty sold its service contracts with a promise of zero service fees.
I have received a policy number in this email. I have yet to receive a policy which would detail my coverage or tell me how to file a claim should I have one. This company needs to upgrade their skills and customer service.
Scambook Score
Stanley services tens of thousands of customers and if you compared percentages in the industry we would be one of the lowest. Its important to build a relationship and an understanding with the company and its representatives. Once you do that, they want to do things for you and make the customer happy.
I read the reviews online at 3 different sites. Almost everyone complained about this company being a rip off. I am worried that when my policy become effective that I would loose my money. I am not sure that I chose the right company. I bought this company for peace of mind on my rental property that is out of state. Thinking I will cancel my policy and look for another company.
Among the state’s specific complaints against the company were alleged offenses that specifically involved Stanley’s home service contract customers. Stanley also operated a business unit which provided consumers with extended service agreements for motor vehicles, commonly called auto warranties. The hold time and the music is enough to make you want to hang up and contact a different company not to mention it is not great for blood pressure. To top it off after a long hold time you are very likely going to get disconnected.
This is the best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how a business took care of business.
When I get the extra money I'm going to cover my second car. I've read a lot of bad reviews about Stanley Safe Club and I'm just praying they're not a rip off. Customer service and they don't care about you or your refund. I will be filing in small claims court to get my claim payment refund.
PeopleClaim is a new way to resolve disputes online without lawyers or mediators. By inviting suggestions from the public, disputing parties get ideas that can lead to settlement – and the person who contributed them can win a reward. I think you should receive the pro-rata amount minus the $50 cancellation fee, per their terms.
Business Profile Summary
After several days I called the plumber who had neither heard about me or Stanley. Now I am going to call a plumber myself to get it replaced as it now leaks. I wish there were a way to keep them from ripping off more people who purchase a non-existent warranty from this company. Have been trying to get a hold of a customer service representative and seems like no is ever there. I get placed on hold until eventually an answering machine picks up. However if you attempt to get a hold of a sales rep they answer right away.
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